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St. Johns River Water Management District Turns to Verteks Consulting for VoIP Communications System

Industry: VOIP-Technology/Telephony

Verteks helps the District gain state-of-the-art communications features and save $150,000 a year with the ShoreTel VoIP Unified Communications solution.

United States (PRUnderground) April 25th, 2013

Verteks Consulting announced today that it has completed a ShoreTel VoIP communications system upgrade project for St. Johns River Water Management District — an investment that will save the District $150,000 a year in communications costs. The solution, based upon the ShoreTel Unified Communications platform, is also simple to manage and provides the agency’s staff with the latest communications features.

St. Johns River Water Management District is one of five water management districts dedicated to preserving and managing Florida’s groundwater and surface water resources. The District encompasses 7.8 million acres, including all or part of 18 counties in northeast and east–central Florida. About 600 employees work from service centers in Palatka, Jacksonville, Maitland and Palm Bay.

“The District had been using a Centrex phone service that had only the most basic features — staff could make and receive calls and retrieve voice mail,” said Don Gulling, President, Verteks Consulting. “The agency decided it was time to update its communications system and issued an invitation to negotiate. We were awarded the District’s contract based upon our experience, technical expertise and other qualifications, as well as our competitive pricing. In fact, the District looked at several solutions but our ShoreTel VoIP solution was unbeatable in terms of price.”

Verteks engineers handled the project from beginning to end, installing and configuring the ShoreTel equipment and providing training at each of the agency’s facilities. The project timeline was somewhat fluid as the District worked through challenges with its telco carriers, and Verteks provided the needed flexibility.

The ShoreTel Communicator software is highly intuitive, making it easy for District staff to take advantage of ShoreTel’s unified communications functionality. Feedback shows that they like the system’s features — and taxpayers will be glad to know the system is saving the District a significant amount of money.

“Our users are very happy. We’ve received more unsolicited positive feedback about the phone system than any other thing we’ve done in the last five or six years,” said Kevin Brown, chief of the District’s Bureau of Information Technology Services. “And based upon my estimates, we will save $150,000 a year through a $287,000 investment. That’s a return on investment in two years.”

About Verteks Consulting

Verteks Consulting provides leading-edge VoIP, Video Conferencing and Virtual Server solutions to business and government clients throughout the U.S. With a focus on Unified Communications and advanced networking solutions that improve efficiency, reduce costs, increase competitiveness, and improve customer service, Verteks helps its business and government clients confront the challenges of today’s dynamic marketplace. Verteks provides turnkey solutions that include project planning, installation, onsite training and 24×7 support services — including a proactive managed care support system with 24x7x365 monitoring and reporting. For more information, visit http://www.verteks.com, or call toll-free: 877-VERTEKS.

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Name
Don Gulling
Phone
352-401-0909
Email
dgulling@verteks.com
Website
www.verteks.com
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