Datatel Communications Inc., a leader in IVR Payments and Secure Payment Technologies, has launched a new executive podcast aimed at helping C-level leaders reassess outdated payment practices that may be silently increasing their compliance and security exposure.
The new podcast, opens with a timely episode titled “Manual Phone Payments: The Risk Few Executives Are Talking About.” The episode highlights how organizations still relying on staff to take credit card numbers over the phone are unintentionally expanding PCI DSS scope, increasing audit complexity, and needlessly taking on additional, unnecessary liability.
“Phone payments have remained largely untouched in many digital transformation roadmaps,” said the Barnard Crespi, Datatel’s Co-CEO. “What used to be a convenience is now a risk. This series is about helping leadership teams realign operations with today’s compliance expectations.”
As a long-standing provider of secure phone payment solutions, Datatel is using this platform to foster deeper awareness among finance, operations, and compliance executives about where unseen risks persist and how automation and modernization can improve both security and efficiency.
Key themes in the first episode include:
- How human involvement in phone payments keeps organizations in PCI scope
- The real cost of manual call handling from training to liability
- Why modern IVR solutions have become a strategic risk-reduction tool
The podcast avoids vendor-centric language and instead offers a clear, factual lens on the growing pressure to modernize payment processes while maintaining compliance with evolving data security standards.
“Boards are asking better questions, and executives are expected to know where their risks are,” said the host. “This podcast gives them the context to answer with confidence.”
The first episode is now available to listen to here: https://www.datatel-systems.com/article/manual-phone-payments-the-risk-few-executives-are-talking-about/
For more information or to access Datatel’s latest thought leadership, visit:
https://www.datatel-systems.com/articles/
About Datatel Communications Inc
Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.
For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.
Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.
Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.
Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.
At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.
