TISOH Honored with Tribute to Learning Award for Building Personal Capability

The International School of Hospitality (TISOH®) proudly announces its recognition by the Association for Talent Development (ATD) Greater Las Vegas Chapter at their annual awards event held on March 20, 2025. TISOH was presented with the prestigious Tribute to Learning Award for Building Personal Capability, highlighting its commitment to fostering professional growth and advancing education in the hospitality and service industries.

This distinguished award celebrates the Certified Professional in Guest Experience (CPGE), a certification program operated by Certplace and built on the expertise of TISOH’s faculty. TISOH’s academic team has developed competency models that align with industry standards, contributing to a range of respected hospitality certifications, including the Certified Wedding Industry Professional and the Certified Hotel Concierge.

The CPGE is designed to enhance guest service skills across industries by focusing on practical competencies, communication, and guest retention strategies. CPGE addresses gaps in outdated certifications, which emphasize emotions rather than measurable skills. Developed through intense research and rigorous evaluation, the program introduced a guest experience meta-model to guide training. The learning methodology leverages TISOH’s CLIMB® Guest Experience Model consisting of the principles of Discover Guests, Connect with Guests, Wow Guests, Empower Guests and Acknowledge Guests, to deliver actionable strategies for creating outstanding guest experiences. Early adopters show promising results, with participants reporting improved guest interactions, empathy, and satisfaction scores. Employers say the key outcomes are better staff communication and stronger customer connections.

“We are honored to receive this recognition from ATD Greater Las Vegas. At TISOH, we strive to create meaningful learning experiences that elevate personal and professional capabilities. This award reaffirms our commitment to delivering high-quality education and equipping our students with tools to thrive in their careers,” said Dr. Sean McCray, Associate Director of Academic Affairs, TISOH, and Director of Community Relations and Strategic Partnerships, ATD Greater Las Vegas.

About TISOH: The International School of Hospitality

The International School of Hospitality (TISOH) was founded in Las Vegas, Nev., in 2005. TISOH is an accredited continuing education institution specializing in career and professional development in hospitality and service industries. Developed for the industry and by the industry, TISOH’s small class sizes and online courses include: concierge, conference management and event planning, catering, exhibition & tradeshow management, hospitality leadership and supervision, hospitality human resources, hospitality marketing & sales, hotel operations, and wedding coordination and design. TISOH is accredited by the Accrediting Council for Continuing Education and Training. TISOH provides academic services to Certplace certification programs including the Certified Professional in Guest Experience (CPGE), the Certified Wedding Industry Professional (CWIP) and the Certified Hotel Concierge (CHC). For more information, visit www.tisoh.edu or call (702) 947-7200.