There’s no doubt among authorities in the area that when they consider the things that help a business thrive, what kind of customer experience they deliver is very high up the list. That said, it seems many companies fall short in this area, ignoring the issue or applying strategies that are outdated and not optimally effective. Fortunately, help has arrived. In exciting news, deeply experienced Professional Development expert and author Teddy Kelemwork recently announced the release of his new book that tackles this issue head on, “The Golden Keys: For Outstanding Customer Experience”. The new book offers comprehensive insights on the golden rules for providing an outstanding customer service experience to customers developed and refined by Kelemwork over his own remarkable history in management.
“A brand is known by its people,” commented the clearly passionate author. “If an organization neglects to set standards in this area and make sure its people are well-trained in delivering a superior customer experience, it can become a very big negative. My new book outlines how customer experience can be maximized.”
Some highlights of the topics “The Golden Keys” touch on include: learning how to best use the human voice to make customers comfortable; the importance of understanding customer needs and expectations; why the spirit of tolerance and servitude are vital for success; the role management should play in making sure the customer experience is outstanding; and much, much more.
Kelemwork also provides a look at customer case studies to help reinforce the guidelines he recommends, which are quite revealing.
The new book is available in both paperback and Kindle editions at Amazon.com.
For more information be sure to visit https://www.motivationaltoday.com.
About Teddy Kelemwork
Teddy Kelemwork is a highly experienced professional with a formidable track record across diverse sectors. He engages in a rigorous professional development, accruing an array of qualifications; From an MA in Theology to a Certificate in Corporate Management, International Organization Management, Counseling, Training and Human Resource Development, Leaders of Learning and Policy in U.S. Education from HarvardX University Furthermore, over 20 additional Certificates from various sectors.
