Citrus County Selects Verteks Consulting for County-Wide ShoreTel IP Phone System

Verteks Consulting announced today that it has been selected by Citrus County, Fla., to implement ShoreTel Unified Communications and Enterprise Contact Center solutions. The ShoreTel platform will encompass more than 1,000 extensions, supporting critical functions county-wide and providing contact center capabilities for multiple departments and divisions.

The Citrus County Board of Commissioners approved the $675,000 purchase in a recent council meeting, culminating a lengthy competitive bid and evaluation process. Verteks will proceed with the project immediately.

“We worked on approval for this project for a long time, and it was very gratifying to take the final step and win the contract,” said Don Gulling, President, Verteks Consulting. “The County’s evaluation team judged our proposal to be the best overall, and we worked very diligently to respond to all of their information requests. The process was rigorous but in the end our long-term relationship with the County, along with the outstanding value and reliability of the ShoreTel system, won the deal.”

The ShoreTel solution will replace the County’s aging Siemens phone system, providing state-of-the-art features and simplified administration. A key component of the solution is the ShoreTel Emergency Notification application, which will help the County improve emergency management and response through multi-level notifications, real-time communications and related functions.

Verteks is a ShoreTel Gold Champion Partner, with several ShoreTel Advanced Certified Engineers on staff and a proven track record of success. A frequent winner of ShoreTel’s Customer Satisfaction Award, Verteks has deployed IP phone systems and related technologies for local governments and businesses throughout Florida.

“We were able to provide Citrus County with reference accounts that could vouch for our integrity, reliability and responsiveness,” Gulling said. “Deals of this size are won thanks to years of hard work and client satisfaction, and are a tremendous credit to our service and account management teams.”