Datatel Announces New IVR Payments Tool for Small Call Centers and At Home Agents Including Complete Agent Training Kit

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments and Payment Technology for over 25 years announced today the release of a New IVR Payments Tool designed to help businesses that run small call centers and/or employ at home agents to rapidly implement a Pay-By-Phone PCI compliant solution which includes a complete agent training kit.

Datatel’s CryptoIVR^TM Agent Assist xPress offers the most robust and cost-effective way for Agents to securely and easily accept payments over the phone. CryptoIVR^TM Agent Assist xPress seamlessly plugs into any businesses own merchant account via more than 15 different payment gateways.

The Agent Training Kit included as part of Datatel’s CryptoIVR^TM Agent Assist xPress is designed to help businesses train their staff/agents on the new PCI Compliant Pay By Phone/Card Tokenization {Storage} process. It is provided in a format that businesses can easily adapt to fit their specific internal processes and applications, saving both time and money. The kit includes a “train the trainer” module, as well as step-by-step instructions for agents on how their new secure payment process works in addition to illustrating the experience that callers have when using your Datatel CryptoIVR^TM Agent Assist application, thus eliminating the need for businesses to invest in developing their own training materials for their agents.

“Training agents is key to a successful and rapid implementation of any new process or technology. Our goal when including the training kit together with the Agent Assist xPress is to help our customers be successful at implementing their new PCI compliant Pay-By-Phone solution while saving valuable time and money” said Barnard Crespi, Datatel’s Co-CEO.