Datatel Introduces Phone Payment Resilience Snapshot to Help Organizations Identify Cost Exposure and PCI Risk

Datatel, a leader in IVR Payments and secure payment automation, today announced the launch of its Phone Payment Resilience Snapshot a rapid self-assessment tool, designed to help organizations identify hidden cost exposure and PCI risk within their phone payment processes, all in under 3 minutes

Across industries, organizations continue to rely heavily on phone-based payment collection while facing increasing pressure to improve compliance, reduce operational costs, and maintain service levels during peak demand. In many cases, these payment processes have evolved over time without a clear understanding of how they function as a system.

The result is often fragmented payment flows, reliance on manual processes, and limited visibility into risk and performance.

The Phone Payment Resilience Snapshot addresses this gap by providing a structured, three-minute assessment that helps organizations evaluate how payments actually move through their business.

The tool enables organizations to:

• Assess dependency on live agents for payment collection

• Identify areas where PCI scope may be unnecessarily expanded

• Understand cost drivers associated with manual payment handling

• Evaluate how payment processes perform under high call volumes

“Most organizations don’t have a payment problem. They have a payment design problem,” says Datatel Co-CEO Barnard Crespi. “What we consistently see is a lack of visibility into how payments operate across channels. This snapshot gives leadership a fast, practical way to identify risk, understand cost, and begin improving how phone payments are structured.”

The assessment requires no technical preparation and delivers immediate insights into key areas such as cost per payment, channel distribution, and operational resilience. It is designed for finance leaders, customer experience leaders, compliance teams, and operations executives who are responsible for balancing cost, risk, and customer experience.

As part of the assessment, users also receive complimentary access to Datatel’s PCI Scope Wizard, which provides deeper analysis into PCI reporting requirements while offering opportunities to reduce compliance scope through automation.

The Phone Payment Resilience Snapshot is available for free Here: https://insights.datatel-systems.com/ResilienceSnapshot