Datatel Releases New Resource To Help Call Centers with IVR Payments

Datatel Communications Inc., a leader in IVR Payments and Payment Technology for over 20 years today announced the release of a new resource for call centers. This new resource which is available to all businesses provides guidance on how they can implement an IVR Payments solution to help them achieve PCI Compliance, as well as realizing greater staffing and operational efficiencies.

IVR Payments (Interactive Voice Response) is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.

This new resource is for businesses who run a call center or have staff handling credit card information and outlines the various options available to help them manage their organizations specific objectives.

An Interactive Voice Response (IVR) Payments solution provides call centers with the means to streamline their daily operations, strengthen their card data security and achieve PCI compliance. While the time and effort involved need not be extensive, there is still a learning curve involved when it comes to the initial implementation. The resources that are now available from Datatel including these most recent resources, How Do IVR Payments Work For Call Centers, and IVR Payments Simplified. Both can be of valuable assistance with regards to such matters as identifying needs, budgets, technical requirements and so on thereby enabling organizations to have a robust, dynamic, budget-friendly IVR Payments solution up and running quickly.

This resource can also be found here: https://www.datatel-systems.com/Articles/How-do-IVR-Payments-For-Call-Centers-Work.aspx