Datatel Releases Podcast: Rethinking How You Handle Payments by Phone

Datatel Communications Inc. (Datatel), a leading provider of PCI Compliant IVR Payment solutions and PCI compliance services, today announced the release of its newest podcast episode: Rethinking How You Handle Payments by Phone. This episode delivers practical insights for businesses that are seeking to modernize their phone payment processes, enhance customer trust, and reduce compliance risk.

In today’s environment, manually processing payments over the phone can expose organizations to data security threats, compliance challenges, and higher operational costs. In this episode, the Datatel team explores how shifting to automated IVR Payment solutions can protect sensitive customer data, remove payment information from the reach of live agents, and simplify PCI DSS compliance requirements.

Listeners to this podcast will discover:

• Why traditional live-agent phone payment handling poses serious security and compliance risks

• How IVR Payments can reduce PCI scope while improving efficiency and customer satisfaction

• Best practices for implementing a secure, automated phone payment system

• Real-world examples of businesses achieving measurable results

“Our goal with this episode is to give business leaders a fresh perspective on how phone payments are handled and to show that there’s a better, safer, and more efficient way to do it,” said Barnard Crespi, Co-CEO of Datatel. “When businesses embrace automation, they’re not only protecting themselves, they’re also creating a more seamless experience for their customers.”

? Listen to the episode now:

Rethinking How You Handle Payments by Phone