HS Brands the Global Leader in Hospitality Mystery Shopping Introduces Delphi Industry Comparison

Building on the success of their current Hospitality Mystery Shopping program, HS Brands continues to innovate with the launch of Delphi, an innovative software platform that collects vital guest experience data from properties across the U.S. With more than 1000 hospitality properties across the U.S., Delphi presents an innovative way to provide true benchmarking information.

Delphi offers a great new insight tool for the hospitality industry. Each participating property can discover how they rank against their competitors. By working with HS Brands and participating in the program, properties enjoy the benefit of evaluating themselves against both their internal standards and the standards of other properties. Delphi collects the questions and responses from thousands of evaluations. Several key questions are then analyzed to produce normative scoring. The result is a Delphi score that properties can use to benchmark their efforts against the industry.

According to Thomas Mills, HS Brands’ Founder and CEO: “HS Brands’ brings 20 years’ experience coupled with our hospitality team who have a combined 30 years’ experience working in the some of the worlds most respected resorts. We’ve leveraged that experience to provide an innovative solution to the hospitality industries benchmarking needs. Armed with a Delphi score, our customers not only have the ability to improve their customers experience, but they enjoy a competitive advantage through insights into what it takes to be the best in industry customer service.”

To learn more about HS Brands, Delphi, or the HS Brands Mystery Shop services contact: 

Thomas Mills

800.723.1150

solutions@hsbrands.com