New Podcast from Datatel Unpacks the Hidden Risks of Taking Payments by Phone

Datatel, a leading provider of IVR Payments and Payment Technology, has released a new podcast episode titled “Rethinking How You Handle Payments by Phone,” which explores the hidden risks and operational inefficiencies businesses face when handling credit card payments over the phone — as well as what to do about it.

In the episode, the Datatel team shares real-world insights into why many organizations continue to rely on outdated, manual phone payment methods, and how this can lead to:

• Unnecessary security and data breach risks
• Wasted staff time and slower payment cycles
• Increased PCI scope and compliance burdens

The conversation discusses how IVR Payments — secure, automated phone transactions – can help businesses reduce their PCI scope, minimize staff involvement, and deliver a smoother, more convenient experience for customers.

“This isn’t just about technology,” said Barnard Crespi, Co-CEO at Datatel. “It’s about freeing up your staff, tightening your security posture, and finally solving the operational pain points that come with phone-based credit card acceptance.”

The podcast is part of Datatel’s broader initiative to help organizations modernize their payment workflows and stay ahead of changing compliance requirements.

Listen to the full episode and Read the supporting article HERE or here: https://www.datatel-systems.com/article/rethinking-how-you-handle-payments-by-phone/