Curalta Foot & Ankle: Transforming Credentialing Efficiency with Incredable

Curalta Foot and Ankle is one of the fastest-growing podiatric groups in the Northeast, helping people take better care of their feet. Curalta’s podiatry team treats a wide range of conditions from sports injuries and ingrown toenails to surgical needs and orthotics, using the most up-to-date technology and treatment methods to achieve the best outcomes for every patient. While their clinical technology has been state-of-the-art, their credentialing solution was not, largely relying on manual spreadsheets. That’s when they turned to Incredable for a configurable, streamlined credentialing solution.

This growth introduced complexities such as managing payer enrollments, tracking documents, and coordinating credentialing tasks across both in-house staff and offshore support. Their heavily manual process, relying on shared drives, spreadsheets, and back-and-forth communication, wasn’t cutting it. “Before Incredable, we were using spreadsheets, so it’s night and day,” Curalta explained. “We were working in a shared drive, but in the same sense, some things can be edited by accident.”

Solving Credentialing Challenges with Incredable
Curalta has rapidly expanded from 30 providers to more than 100, with plans to double again in the new year. This growth has added complexities such as managing payer enrollments, tracking documents, and coordinating credentialing tasks across both in-house staff and offshore support. Their heavily manual process, relying on shared drives, spreadsheets, and back-and-forth communication, wasn’t cutting it. “Prior to Incredable, we were using spreadsheets, so it’s night and day,” Curalta explained. “We were working off a shared drive, but in the same sense, some things can get edited by accident.”

With new payer enrollments constantly underway, Curalta was lacking a centralized system, leading to repetitive data entry and gaps in tracking. Incredable offered a scalable solution that could streamline these workflows, improve internal communication, and support the organization’s aggressive expansion. After implementing Incredable, Curalta saw immediate improvements in workflow efficiency, visibility, and collaboration across their teams. “For my day-to-day, Incredable lets my workflow process be a lot more streamlined. Everyone’s on the same page because everything is in one place.”

Partnership and Support

Curalta also praised Incredable’s implementation and support team: “They’re so responsive if I need something. I feel like they’re right there when I need them, and I know some of the suggestions we’ve shared for the platform have been addressed and implemented, so that’s been awesome to see.” This collaboration between Incredable and Curalta has deepened the partnership, ensuring the platform adapts as Curalta expands. Incredable isn’t a one-size-fits-all solution, and its relationship with clients is built on responsiveness and shared progress.

Provider App Adoption

Curalta recently introduced Incredable’s Provider App company-wide at their annual conference in late September, giving providers a secure way to send and receive e-signatures and track applications in one place. “We just launched the app internally, and so far, I’ve been having such positive feedback. Our CMO loves it, and it’s valuable to see workflows from the providers’ perspective.” Features like task visibility, Ready Forms with e-signatures, and push notifications offer additional efficiency for providers on the go.

Platform Enhancements

In addition to the Provider App’s strong early adoption, Curalta also highlighted how recent updates inside the core platform have improved day-to-day efficiency. “A lot of new things have popped up. I know the automated task alerts are a lot more streamlined; I like the new look.” These enhancements make it easier for their team to stay on top of credentialing workflows and ensure nothing slips through the cracks as they continue to scale. “The communication that Incredible is letting us have, as far as the comments and the tasks and the workflows, works well for us.”

Looking Ahead: CAQH & TIVA

Looking ahead, Curalta sees Incredable as an essential solution to managing their growing volume of providers and payer enrollments. “We’re hoping to add another 100 providers next year. With the Incredable platform, it’s going to be a lot easier to manage all their information.”

Curalta is especially excited about the upcoming enhancements to Incredable’s platform, particularly around CAQH integration and the TIVA Token Rewards incentive. Today, their team relies on manual reminders and expiration-date workarounds to keep CAQH attestations up to date. The ability to automatically pull data from CAQH into Incredable and track attestation dates will eliminate a significant manual burden. With this feature already in development, Curalta sees it as a major step forward in streamlining its enrollment workflows.

TIVA is Incredable’s built-in digital rewards system that automatically gives administrators and providers tokens for routine tasks like logging in, uploading documents, or verifying credentials, turning everyday compliance into lasting value. “TIVA is very futuristic. I don’t think anyone has that on the market; very interesting things are happening at Incredable,” added Curalta.

From Spreadsheets to Streamlined Success

Curalta Foot & Ankle has gone from managing spreadsheets to running a modern, integrated credentialing system, demonstrating firsthand the impact of Incredable. Improved visibility, streamlined workflows, responsive support, and continuous innovation have empowered their credentialing team to manage rapid growth confidently. Most importantly, Curalta sums up their experience with Incredable simply: “For a lot of us here…some would even call it incredible.”

For more information on how Incredable is helping clients like Curalta streamline their credentialing process, visit incredable.com and book a demo.

About Incredable™

Intiva Health is revolutionizing the health of healthcare through technology, compliance, and wellness innovation. As the parent company of Incredable, Gummi World, and Nova Vita Wellness Centers, Intiva Health delivers cutting-edge solutions across multiple sectors. Incredable streamlines provider credentialing and compliance with an industry-leading digital platform. Gummi World, the most certified nutraceutical manufacturer in the industry, ensures unmatched quality and safety in custom gummy and supplement production. Nova Vita Wellness Centers provide advanced regenerative health therapies, including IV infusions, peptides, and telehealth services. Together, these companies are transforming healthcare by improving efficiency, accessibility, and patient outcomes.