Datatel Launches New Podcast Episode: PCI Compliance for Customer Service Managers

Datatel Communications Inc., a leader in secure IVR payment solutions and PCI compliance advisory services, has released a new podcast episode titled “PCI Compliance for Customer Service Managers: Why It Matters and How to Simplify It with IVR Payments”. The episode provides an in-depth look at why customer service managers are on the frontlines of payment security and how they can play a decisive role in safeguarding their organizations.

For many businesses, the customer service department represents one of the most direct and high-volume points of contact with customers. When these interactions involve payments, managers face significant responsibilities to ensure their teams are operating in line with the Payment Card Industry Data Security Standard (PCI DSS). Yet, the complexity of compliance requirements can leave many managers feeling uncertain about their role and the risks their organizations face.

This new podcast addresses those challenges directly. It explores why PCI compliance is more than a technical requirement—it is a critical component of protecting customer trust, avoiding costly breaches, and reducing liability for the business. Listeners will learn how IVR payment solutions can simplify compliance by removing sensitive card data from the hands of customer service representatives, thereby reducing PCI scope and risk exposure.

Key discussion points include:

• The core responsibilities of customer service managers under PCI DSS.

• Common compliance blind spots that expose organizations to fines or reputational damage.

• Practical steps managers can take to safeguard their teams and customers.

• How IVR payments create a more secure, efficient, and compliant payment environment.

The podcast also highlights the operational benefits of adopting IVR technology. Beyond compliance, automation in phone payments allows organizations to scale their customer service operations, lower overhead costs, and deliver a more seamless customer experience. By eliminating the need for agents to handle cardholder data, managers can focus on training, performance, and customer satisfaction rather than worrying about compliance pitfalls.

“Customer service managers are often overlooked in compliance discussions, yet they are the ones managing the daily realities of taking payments over the phone,” said Barnard Crespi, Co-CEO of Datatel. “This podcast gives them the knowledge and tools to reduce risk, protect their organization, and make compliance easier.”

The podcast is now available here:  https://www.datatel-systems.com/article/pci-compliance-for-customer-service-managers-why-it-matters-and-how-to-simplify-it-with-ivr-payments/ 

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.