New Podcast from Datatel Unpacks the Hidden Risks of Taking Payments by Phone

Datatel, a leading provider of IVR Payments and Payment Technology, has released a new podcast episode titled “Rethinking How You Handle Payments by Phone,” which explores the hidden risks and operational inefficiencies businesses face when handling credit card payments over the phone — as well as what to do about it.

In the episode, the Datatel team shares real-world insights into why many organizations continue to rely on outdated, manual phone payment methods, and how this can lead to:

• Unnecessary security and data breach risks
• Wasted staff time and slower payment cycles
• Increased PCI scope and compliance burdens

The conversation discusses how IVR Payments — secure, automated phone transactions – can help businesses reduce their PCI scope, minimize staff involvement, and deliver a smoother, more convenient experience for customers.

“This isn’t just about technology,” said Barnard Crespi, Co-CEO at Datatel. “It’s about freeing up your staff, tightening your security posture, and finally solving the operational pain points that come with phone-based credit card acceptance.”

The podcast is part of Datatel’s broader initiative to help organizations modernize their payment workflows and stay ahead of changing compliance requirements.

Listen to the full episode and Read the supporting article HERE or here: https://www.datatel-systems.com/article/rethinking-how-you-handle-payments-by-phone/

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.