31West Is Helping Clients Get Good Sleep.
Industry: Small Business CRM
After recording a 300% increase in its client base, the company now plans to hike its investment in the after-hours service portfolio to drive growth & profitability along with helping its clients get a good night's sleep.
San Francisco, CA (PRUnderground) January 20th, 2020
31West Global Services, a leading provider of Customer Support Outsourcing services, recently announced its decision to grow the after-hours call center services portfolio in 2020. The company will offer its support & technology outsourcing services to numerous clients across 6-7 different verticals this year.
It must be noted that in 2019, 31West’s client base rose by 300% and the highest revenue came from the company’s after-hours support services. This year the company plans to grow its after-hours portfolio to continue the growth momentum.
Sharing more information about their business, Sandeep Periwal, CEO of 31West reiterated, “At 31West we work hard to ensure that America enjoys a good night sleep. While our client’s team work during the day, we take over customer interaction during the night and on weekends. This enables our clients to keep their business up and running on a 24/7 basis.”
31West’s delivery center operates on a 24/7 basis throughout the year. The company specializes in providing high-quality and cost-effective Call Center, Help Desk as well as Back Office services to small & medium businesses in the US. With a strong presence in Canada, UK, & Western Europe, the company is now looking forward to investing aggressively in its sales & service delivery team, to keep pace with increasing customer demands.
The company has arranged to invest additional funds to enhance its ability to offer customer experience and technical support services on behalf of its clients.
“For many organizations, staffing as well as the management of call center services internally is a huge challenge and a costly affair. With our high-quality and dedicated outsourcing call center solutions, such companies can grow and scale their organization to the next level. We help our clients to lower the cost per order and per call as opposed to an internally managed team,” Periwal added.
31West has been at the forefront of providing a comprehensive range of outsourced Customer service and technical support . With over 17 years of experience in the outsourcing domain, the team at 31West has successfully offered support in the area of IT Help desk outsourcing, mobile app support outsourcing, after-hours call center, inbound call center, order taking service, finance & billing and legal documentation among others.
Backed by a team of highly experienced consultants with multiple industry exposure, extensive domain knowledge and years of specialization, the company has managed to carve its own unique space in the IT Helpdesk outsourcing industry. As one of the top-rated call center outsourcing company in the U.S as well as Europe, the company emphasizes on offering flexible plans to organizations looking to outsource their customer facing functions.
The company offers assistance to clients across varied domains including healthcare, IT, banking & finance, hospitality, small business, retail and E-commerce industry by reducing their costs and driving growth through dedicated call center services.
With focus on delivering client-centric solutions, 31West offers competitive advantage to companies that further allow them to focus on their core competencies. Their ability to offer flexible pricing, optimizing costs & resources and saving organizations the pain of training & recruitment has enabled 31West to steer the organization to the next level.
For more information about the company and its services, visit https://www.31west.net/
About 31West Global Services
31West is a leading provider of Outsourced Customer Support Services. Our delivery center operates 24/7/365. We specialize in high-quality, cost-effective Call Center, Help Desk & Back Office Services to small and medium businesses in the US. We also have a strong presence in Canada, UK, & Europe.