Datatel Launches Podcast: Call Deflection with Purpose: How IVR Payments Reduce Volume Without Reducing Service
Industry: Technology
New podcast reveals how IVR Payments are helping organizations cut staff load, improve CX, and reduce PCI scope during peak periods.
Toronto, Canada / Miami, FL (PRUnderground) August 26th, 2025
Datatel, August 26, 2025 a leader in secure payment solutions, has launched a new podcast episode exploring how Interactive Voice Response – IVR Payments are transforming customer service by reducing live staff call volume without sacrificing service.
Titled “Call Deflection with Purpose: How IVR Payments Reduce Volume Without Reducing Service” the episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.
Key topics include:
- Why call deflections about better service, NOT avoidance
- How IVR Payments deliver 24/7 payment access and security
- Real-world examples, including a 90% drop in agent-handled payment calls
- Lessons from hospitals and utilities already benefiting from IVR
“IVR Payments give organizations a scalable way to improve service, reduce wait times, and remove credit card handling from contact centers,” said Barnard Crespi, Co-CEO of Datatel. “Our podcast walks you through how it works and why it matters.”
The podcast is available now on Datatel’s website.
Listen now: https://www.datatel-systems.com/podcast/call-deflection-with-purpose/
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About Datatel Communications Inc
Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.
For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.
Trusted by healthcare providers, financial institutions, government agencies, software companies, and enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.
Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.
Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.
At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.
