Dataforma Announces New Integrated GPS Functionality

GPS Tracking for HVAC technicians, roofers, plumbers, electricians and restoration professionals

Of those polled in a SoftwareAdvice consumer survey, 67 percent indicated that they would never do repeat business with a company if a technician is over one hour late. Of that 67 percent, 11 percent said 15 minutes late was their cutoff, 25 percent said 16 to 30 minutes late was their cutoff and 31 percent said 31 to 60 minutes late was their cutoff.

By tracking the locations of technicians, Dataforma’s GPS tracking field service software helps field service companies improve their technicians’ use of company time and improve customer experiences. How exactly can GPS tracking improve the way your business manages field service technicians and satisfies your client base? Contact us today for a free demonstration

The Benefits of GPS Functionality

~ Encouraging safe driving among field technicians
~ Allowing technicians to schedule more jobs as time allows
~ Visualizing current technician locations, so workers, customers, and managers stay informed
~ Verify time spent on jobs by each employee
~ Check crew speed to better serve the community
~ View GPS data by employee, crew, work order or project

1. Improved Technician Punctuality
95 percent of businesses polled stated they saw a noticeable improvement in their technicians’ punctuality after adopting field service software with GPS tracking capabilities, and 90 percent saw the number of work orders completed on time increase.

2. Improved Technician Accountability
Dataform’s GPS-enabled field service management software makes it easy to pinpoint clock-in and clock-out times for jobs, which can both mitigate problems when technicians forget to log job times and prevent fraudulent time cards from passing through the system.

3. Improved Customer Communication
Businesses agree with this general sentiment. Of the companies polled in the survey, 76 percent of them said their customers’ attitudes toward tardy technicians improved since implementing a GPS-based field service management system with automated alerts and messaging capabilities.

4. Improved Work Completion
Of those service providers polled, 95 percent of them said the average number of work orders their technicians completed on a daily basis improved after they adopted a GPS-based field management system. Furthermore, 90 percent of these business operators said that the number of work orders completed on time increased.

5. Technician Preparedness
Field management software is useful for preparing technicians for jobs.
Additionally, any technician who shows up to a customer’s location will be equipped for the job with a GPS-enabled field service management system. With this software on their mobile devices, technicians can access customer profiles in the field, notifying them of any special client needs, pets to consider and pertinent work order history.

6. Improved Field Communication
Field service businesses are constantly needing to adjust their schedules for new jobs and customers, which can make management a frustrating and involved task for employees and managers alike. With a GPS-enabled field service management software, however, changes can be made more easily.

How Field Service Management Software Can Help

On top of the benefits of GPS-enabled field service management listed above, field service management software by itself can improve a business’s productivity and revenues. Of the businesses who did switch to field service management software:

90% increased the customers they won with their quotes
86% lowered their fuel costs
83% had invoices paid more quickly
82% improved their first-time fix rate
79% could make more customer visits per day.
Get Started with Field Service Management Software from Dataforma

If you’re looking for a quality field service management software with GPS capabilities, Dataforma has options for you and your business.

Contact us today for a free demonstration.

Dataforma is the largest management software service provider for the construction and field service industries, providing flexible yet powerful software options for construction companies, HVAC technicians, roofers, plumbers, electricians and restoration professionals alike. Our program is formatted in such a way that businesses of all sizes see the best workflows and functionality possible. Dataforma.com

Contact:
Brian Cook, Media Relations
bcook@dataforma.com
(866) 764-9992 ext. 710

About DataForma

The construction industry’s premier provider of field service & project management software.

Dataforma allows contractors to finally combine multiple, redundant systems into a single, integrated database! Run a completely paperless service department, track all of your bids, store documents, manage customer contact info and correspondence, schedule work crews and even manage warranty info from anywhere you have an internet connection.
The Dataforma mobile app allows you to notify your service crews of new or updated work tickets, transmit photos directly from the job-site to the office, add labor/materials and even capture a customer signature. Your office staff can now immediately review and invoice your service work before your crews even move on to the next job!