Datatel Announces New IVR Payments Tool for Small Call Centers and At Home Agents Including Complete Agent Training Kit

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments and Payment Technology for over 25 years announced today the release of a New IVR Payments Tool designed to help businesses that run small call centers and/or employ at home agents to rapidly implement a Pay-By-Phone PCI compliant solution which includes a complete agent training kit.

Datatel’s CryptoIVR^TM Agent Assist xPress offers the most robust and cost-effective way for Agents to securely and easily accept payments over the phone. CryptoIVR^TM Agent Assist xPress seamlessly plugs into any businesses own merchant account via more than 15 different payment gateways.

The Agent Training Kit included as part of Datatel’s CryptoIVR^TM Agent Assist xPress is designed to help businesses train their staff/agents on the new PCI Compliant Pay By Phone/Card Tokenization {Storage} process. It is provided in a format that businesses can easily adapt to fit their specific internal processes and applications, saving both time and money. The kit includes a “train the trainer” module, as well as step-by-step instructions for agents on how their new secure payment process works in addition to illustrating the experience that callers have when using your Datatel CryptoIVR^TM Agent Assist application, thus eliminating the need for businesses to invest in developing their own training materials for their agents.

“Training agents is key to a successful and rapid implementation of any new process or technology. Our goal when including the training kit together with the Agent Assist xPress is to help our customers be successful at implementing their new PCI compliant Pay-By-Phone solution while saving valuable time and money” said Barnard Crespi, Datatel’s Co-CEO.

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.