Datatel Expands IVR Payments Options for Mid-Sized Businesses

Datatel Communications Inc., and Datatel Inc (in Canada) a leader in IVR Payments and Payment Technology for over 25 years, announced today that it is expanding its selections of IVR Payment options it currently provides to Mid-Sized Businesses.

Mid-Sized Businesses (MSB) now have access to a secure, PCI compliant IVR Payment platform on which their customers can make self-service payments on their phone, 24/7.

To make things even easier Datatel’s CryptoIVR^TM provides the ability for customers to pay with either a credit card, debit card, or by eCheck /ACH, as well as to store their cards for future payments.

To further help remove live agents from the equation, Datatel also offers MSB’s Agent Assist, a version designed to support over 17 payment gateways and processors and remove agents from having to handle sensitive payment information.

Working with leading processor neutral tokenization vendors, Datatel is capable of providing Mid-Sized Businesses with the flexibility to continue to use the payment processor of their choice.

Datatel understands that no two businesses are created equal, therefore Datatel’s CryptoIVR^TM is available in multiple editions offering a wealth of features that enable businesses to offer their customers a seamless payment experience. Businesses have the option to select from pre-configured IVR Payments packaged editions or configure the exact functionality they need as well as being able to move toward uniquely tailored functionality as their business growth demands it.

Datatel’s CryptoIVR’s many features include:

• Software-as-a-Service – connect your callers with the included dedicated toll-free number. Compatible with all phone systems. Plus, there’s no hardware or software for your business to buy or set up.
• Tailor the message flow to fit the business’ desired payment process. Messaging is branded for the business and is studio recorded by our professional voice talent.
• Provides callers Multi-language support
• Offers callers the option to receive a Text Receipt for payments.
• Callers can Transfer Out to your staff at any point for live customer assistance.
• Callers can make Multiple Payments on the same call for different accounts.
• Offers callers Split Payments using multiple credit cards
• Offers Customer Validation and Account Look-up for the presentation of balances, routing of payments to multiple merchant accounts, or updating of vaulted card data.
• Present multiple balances and apply enhanced payment handling rules such as for zero balance, cash accounts, max/min payments, and more.
• Collect Opt-Ins for recurring payments
• Web Reporting Portal for download or auditing of extended transaction data

“We are committed to providing businesses with the flexibility to choose from a range of IVR Payments solutions to meet their unique business needs. Our approach ensures business needs are met and can scale up as their business continues to grow, all without having to resort to the expense associated with custom-developed applications” says Barnard Crespi, co-founder, and Co-CEO at Datatel.

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.