Datatel Expands Modular IVR Payments To Provide More Flexible Pay-By-Phone Options to Businesses

Datatel Communications Inc. and Datatel Inc (in Canada) a leader in IVR Payments and Payment Technology for over 20 years today announced the expansion of its Modular IVR Payments to provide businesses with a wider range of payment options.

Datatel’s CryptoIVR^TM PRO enables businesses with the ability to offer their customers a highly secure and PCI compliant Self-Service method to pay by phone 24/7 with their credit card, debit card or eCheck ACH, and to store their cards for future payments.

In addition, Datatel’s CryptoIVR^TM PRO supports over 15 payment gateway and processors as well as some of the leading processor neutral tokenization vendors, thus providing businesses with the flexibility to continue to use the payment processor of their choice.

Datatel understands that no two businesses are created equal therefore Datatel’s CryptoIVR^TM PRO IVR Payments includes a wealth of features so that businesses can configure the exact functionality that the business needs and offertheir customers a seamless payment experience.  Its modular architecture allows businesses to be up and running quickly with a “made to order” experience configured on a “ready-made” budget and timeline.

Its many features include:

• Delivered as Software-as-a-Service. Compatible with all phone systems. Plus, there’s no hardware or software for business to buy or set up.
• Tailor the message flow to fit the businesses desired payment process.Messaging is branded for the business and is studio recorded by professional voice talent.
• Offers callers Multilanguage support
• Offers callers the option to receive a Text Receipts for payments.
• Offers caller the option to Transfer Out to your staff at any point for live customer assistance
• Callers can make Multiple Payments on the same call for different accounts.
• Offers callers Split Payments
• Accept entry of multiple customer Payment Reference Numbers to support Customer Validation and Look-up for presentation of balances, routing of payments, or updating of vaulted card data.
• Present multiple balances, apply enhanced payment handling rules such as for zero balance, cash accounts, max/min payments and more.
• Collect Opt-Ins for recurring payments
• Web Reporting Portal for download or auditing of extended transaction data

“We are committed to providing businesses with the flexibility to configure their IVR Payments applications to their unique business requirements without having to resort to the expense associated with custom development” said Barnard Crespi, co-founder, and Co-CEO at Datatel.

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, financial institutions, government agencies, software companies, and enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.