Datatel Inc. a leader in IVR Payments and Payment Technology for over 20 years today announced the release of its 2022 IVR Payments Simplified Guide

For many businesses, taking credit card payments over the phone is a primary method with which to accept payments from their customers. And as a recipient of credit card payments, it is mandatory that businesses adhere to PCI Compliance and completely separate their staff and live agents from any and all sensitive credit card data.

When a business is setting up an IVR Payments system, there are a range of factors that they must consider. Datatel’s  IVR Payments Simplified guide walks businesses through the  steps in the planning and decision-making process, and helps them navigate all the  implementation elements. The 2022 IVR Payments Simplified Guide includes:

• IVR Payments – The Basics as well as an overview of the key elements you need to consider.
• Examples of Various Types of IVR Payment Implementations
• Selecting between a Customer Self-Service vs. an Agent Assisted approach
• 10 Questions to help you identify your business and technical needs
• Advanced configurations and how they impact your customers experience and your administrative functions
• Account Look-up and Balance Presentment
• Data Exchange – your options and how they impact both caller experience and your accounting operations
• Findings from the latest IVR Payment Adoption Study

And more IVR Payments information which a business can employ to successfully execute their IVR Payment implementation.

Click here to download the guide.

About Datatel Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.