Datatel Inc. a leader in IVR Payments and Payment Technology for over 20 years today announced the release of its 2022 IVR Payments Simplified Guide

For many businesses, taking credit card payments over the phone is a primary method with which to accept payments from their customers. And as a recipient of credit card payments, it is mandatory that businesses adhere to PCI Compliance and completely separate their staff and live agents from any and all sensitive credit card data.

When a business is setting up an IVR Payments system, there are a range of factors that they must consider. Datatel’s  IVR Payments Simplified guide walks businesses through the  steps in the planning and decision-making process, and helps them navigate all the  implementation elements. The 2022 IVR Payments Simplified Guide includes:

• IVR Payments – The Basics as well as an overview of the key elements you need to consider.
• Examples of Various Types of IVR Payment Implementations
• Selecting between a Customer Self-Service vs. an Agent Assisted approach
• 10 Questions to help you identify your business and technical needs
• Advanced configurations and how they impact your customers experience and your administrative functions
• Account Look-up and Balance Presentment
• Data Exchange – your options and how they impact both caller experience and your accounting operations
• Findings from the latest IVR Payment Adoption Study

And more IVR Payments information which a business can employ to successfully execute their IVR Payment implementation.

Click here to download the guide.

About Datatel Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.