Datatel Launches Podcast: A Smarter, Safer Path to Phone Payment Transactions – IVR Payments

Datatel Communications Inc. (Datatel), a leader in IVR payments and secure payment solutions, is pleased to announce the release of its latest podcast episode: A Smarter, Safer Path to Phone Payment Transactions — IVR Payments. This timely episode explores how organizations can improve security, reduce PCI compliance burdens, and enhance customer experience by adopting automated phone payment solutions.

Hosted by the Datatel team, this insightful episode breaks down how IVR (Interactive Voice Response) technology is transforming the way businesses accept payments over the phone. With growing risks related to manual call handling and rising compliance costs, the podcast reveals how switching to an automated IVR Payment system can protect sensitive payment data, streamline payment workflows, and deliver measurable results.

Listeners will gain practical guidance on:

• Common risks and hidden costs of live agent payment handling

• What modern IVR Payment systems look like today

• How automation improves security, reduces PCI scope, and increases payment completion rates

• Key considerations for implementation

“The days of exposing your business to risk through live agent phone payments are numbered,” said Barnard Crespi, Co-CEO of Datatel. “This podcast aims to help organizations reframe their approach and understand that there’s a smarter, safer way to manage phone payments without compromising on convenience or control.”

This release is part of Datatel’s broader initiative to help organizations adopt secure, modern payment technologies that align with evolving PCI DSS standards and customer expectations.

Listen to the episode now: 
A Smarter, Safer Path to Phone Payment Transactions – IVR Payments

https://www.datatel-systems.com/article/a-smarter-way-to-accept-payments-by-phone/

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, financial institutions, government agencies, software companies, and enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.