Datatel Releases CryptoIVR Plus – New IVR Payment Edition

Datatel Communications Inc., and Datatel Inc (In Canada) a leader in IVR Payments and Payment Technology for over 20 years today announced a new addition to its IVR Payments suite – CryptoIVR^TM Plus.

CryptoIVR^TM Plus edition is designed for businesses across multiple industries who want to provide their customers with 24/7 phone payments and reduce their PCI footprint.

CryptoIVR^TM Plus offers more than the basic IVR Payment experience, allowing customers to look-up their balance, present them with an amount to pay and for businesses, it gives them the ability to automate payment reconciliation and post to customers’ accounts through an included data connector.

With  CryptoIVR^TM Plus employees will no longer need to handle a customer’s sensitive credit card information, (an important PCI requirement)  on the other hand customers will now have access to an easy and secure way to make payments 24/7 over the telephone. In addition to helping companies achieve PCI compliance, CryptoIVR^TM Plus seamlessly plugs into businesses’ merchant accounts, meaning it can be up and running in no time.

CryptoIVR^TM Plus comes equipped with AR Sync, an easy way for businesses to exchange customer account data over SFTP, a protocol which is supported by the majority of accounting and billing systems.

In addition to providing their customers with a more convenient and secure method of paying their bills, the adoption of an automated pay by phone strategy enables businesses to realize improved efficiencies as well as significant cost benefits resulting from the automation of processes that traditionally have been performed manually.

CryptoIVR^TM Plus comes in two versions:

1. Customer Self-Service which enable callers access to the payment process 24/7 without having to speak to a staff member

and  

2. Agent Assist designed specifically for environments where an agent may be required to be involved in customer interactions. Both versions are designed to strengthen security and improve both the customer experience as well as enhance efficiency.

CryptoIVR^TM Plus includes the following capabilities and features:

• Process payments 24/7. Workdays, Evenings and Weekends!
• A customer Self-Service and Agent Assisted option
• Secure PCI DSS compliant
• Customers can securely pay by phone via a fully automated self-service
• Account Look-up and Payment posting automation with included data connector
• Eliminate the need for staff to handle payment calls and customer credit card information
• CryptoIVR™ IVR Payment encryption technology ensures maximum security
• Handles multiple callers at the same time
• Connects seamlessly to the businesses’ exiting merchant account
• Rapid Implementation
• Budget-Priced Month-To-Month service with NO long-term commitments

CryptoIVR^TM Plus IVR Payments supports over 16 payment gateways and processors including: Authorize.Net, Cybersource, CardConnect, TrustCommerce, OpenEdge (Global Payments), Global Payments, Moneris, Payrock (Caledon), MNI, Instamed, among others.

“We are committed to continuing to build out our IVR Payment suite toimprove our client’s ability to accept payments from their customer over the telephone in a PCI compliant way, while delivering the efficiencies realized from payment automation,”  said Barnard Crespi, Datatel’s Co-CEO.

More Information

• Learn more about Datatel’s CryptoIVR™ IVR Payments click here 

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.