Datatel Releases Enhanced Automated Payment Reminder Platform to Accelerate Accounts Receivables Collections

Datatel Communications Inc. and Datatel Inc (in Canada), a leader in IVR Payments and Payment Technology for over 20 years has released  an enhanced version of its Automated Payment Reminders, an easy-to-use service to help businesses accelerate account receivables collections.

Datatel’s Automated Payment Reminders offer businesses the option of initiating both Voice (IVR) and TXT Message payment reminders from either an easy to use self-service web interface or to fully automate the process with no staff intervention.

Datatel’s Payment Reminders enables businesses to deliver friendly payment reminders to their customers by employing a combination of Voice (IVR) and Text Messages (SMS) designed to speed up, customize and simplify accounts receivable collections.

Reminders help business:

• Improve Cash Flow by accelerating invoice-to-payment time and reduce the number of accounts that go to collections
• Save money. Automated Payment Reminders get the job done at a fraction of the cost of mail reminders, calls from an accounts receivable team, or a collection agency
• Direct Payments to all the businesses payment channels providing customers with the flexibility of paying bills when it’s convenient to them.
• Stay in constant and effective communication with your customers. Datatel’s  Automated Reminders allows businesses to choose the message content and delivery schedule.
• Improve Customer Satisfaction: Proactively engage customers with payment reminders instead of waiting for accounts to turn delinquent. Customers will appreciate the soft collection approach resulting in a better overall customer experience.

Datatel’s Enhanced Payment Reminders offers businesses:

• The ability to choose from a library of voice and text messaging payment reminder templates OR Datatel will tailor these to the business’s specific needs
• Professionally done voice recordings that reflect the business branding
• Live Person and Voice Mail detection to optimize the recipients call experience
• Web based scheduler. Choose the content template (voice and TXT), upload your AR file, schedule and forget
• Web based reporting
• Programmatic Voice and TXT Message delivery to maximize results
• Fully automated AR file exchange and scheduler.
• Flexible data exchange with your in-house systems

Customers are more likely to make a payment before it is due instead of accounts becoming delinquent, ultimately saving the business the high cost of retaining collection agencies, which in turn increases the business’s cash flow. To streamline the collections process even further, businesses can provide customers with the option to make a payment immediately after a reminder call/text by leveraging Datatel’s IVR Payments platform.

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.