Datatel Releases Podcast: Rethinking How You Handle Payments by Phone

Datatel Communications Inc. (Datatel), a leading provider of PCI Compliant IVR Payment solutions and PCI compliance services, today announced the release of its newest podcast episode: Rethinking How You Handle Payments by Phone. This episode delivers practical insights for businesses that are seeking to modernize their phone payment processes, enhance customer trust, and reduce compliance risk.

In today’s environment, manually processing payments over the phone can expose organizations to data security threats, compliance challenges, and higher operational costs. In this episode, the Datatel team explores how shifting to automated IVR Payment solutions can protect sensitive customer data, remove payment information from the reach of live agents, and simplify PCI DSS compliance requirements.

Listeners to this podcast will discover:

• Why traditional live-agent phone payment handling poses serious security and compliance risks

• How IVR Payments can reduce PCI scope while improving efficiency and customer satisfaction

• Best practices for implementing a secure, automated phone payment system

• Real-world examples of businesses achieving measurable results

“Our goal with this episode is to give business leaders a fresh perspective on how phone payments are handled and to show that there’s a better, safer, and more efficient way to do it,” said Barnard Crespi, Co-CEO of Datatel. “When businesses embrace automation, they’re not only protecting themselves, they’re also creating a more seamless experience for their customers.”

🎧 Listen to the episode now:

Rethinking How You Handle Payments by Phone

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, academic institutions, government agencies, software companies, and regulated enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.