FreightCenter Scores High on Customer Satisfaction
Industry: Transportation & Logistics
Freight logistics provider surveys customers to measure success and cultivate growth
Palm Harbor, FL (PRUnderground) February 21st, 2018
FreightCenter, celebrating its 20th year as one of the nation’s largest online freight logistics providers, consistently surveys its customers and analyzes their feedback. To measure customer satisfaction, the company relies on the Net Promoter Score® or NPS® methodology. Based on a 10-point rating scale, the score measures how likely a customer will recommend FreightCenter to a friend or colleague. The company achieved an overall Net Promoter score of 80 percent, which is higher than the industry average.
Other transportation providers like FreightCenter operate at NPS ratings of 50 to 70 percent. When asked how likely they would recommend FreightCenter, 80 percent of respondents gave the company a score of nine or 10.
FreightCenter attributes its high customer satisfaction rating to fostering a culture that demands success in excess. Company programs like peer mentoring, continued education, and sales workshops, create the best skilled freight experts which in turn positively impact the customer experience.
“In today’s tech-driven society where consumers are constantly on the go, the customer experience dictates the success of a company. By taking their minds off shipping, we’re delivering on our customers’ number one need, which is to keep their supply chain running seamlessly,” said Matthew J. Brosious, CEO of FreightCenter.
FreightCenter plans to continue surveying its customers and using feedback to make enhancements to the customer experience. For more about customer reviews and to read feedback, please visit FreightCenter at https://www.freightcenter.com/about/reviews.
About FreightCenter
For over 25 years, FreightCenter has been the trusted shipping partner businesses rely on when logistics matter most. As a third-party logistics provider, we help ecommerce businesses and individuals move freight efficiently across the country and around the world. We specialize in making the complex simple, from LTL and full truckload shipping to customized transportation solutions for unique industry challenges. Now strengthened by our integration with BlueGrace Logistics, we remain committed to our founding principle: shipping should be easy, transparent, and affordable for everyone.
