How the Kentucky Labor Board is using iConstituent to Streamline Communication

Due to the sudden impact of the COVID-19 pandemic has left businesses struggling to stay open and states processing an unprecedented number of new unemployment claims. In the midst of this, constituents have been reaching out to their Government for help with their claims. As a result, our Government customers have seen an increase in inquiries and requests for assistance with their claims.

In Kentucky, the Labor Cabinet is responsible for working with constituents and helping them solve their issues.  Faced with the trifecta of a surge in the number of claims, work from home rules, and new benefit program rollouts (such as the CARES act), the Labor Cabinet’s legacy systems have struggled to keep up.  Recognizing the challenges and the need to enhance their capabilities, the Labor Cabinet chose to partner with iConstituent to help streamline communications so that constituents could get solutions to their critical concerns faster.  iConstituent’s Engagement Platform would ensure that casework communications are collected and tracked in one database, ensuring that staff can seamlessly collaborate while keeping track of the history of information previously processed.

With features like smart email bundling, automated messaging, and real-time dashboards, staff can ensure that casework issues are handled in an efficient and timely manner. The Engagement Platform integration with GovText means that staff can vastly increase the speed of communication with constituents via text message, providing short, concise, secure messages on the status of issues, rather than waiting on the mail or attempting contacts by phone.

With the implementation of iConstituent’s Engagement Platform, the Kentucky Labor Cabinet has reaffirmed its commitment to ensuring that every Kentuckian has the support that they are entitled to.  Constituents and staff will see a significant improvement in communication and clarity, using iConstituent’s tools to facilitate casework, communications, and oversight. iConstituent has been delivering cutting edge tools to enhance governmental communication with their constituents for the past two decades and believes that the interactions constituents have with their elected officials make for a better democracy.

About iConstituent

iConstituent has been delivering technology to meet constituents’ growing expectations for Government transparency and communication for the past two decades. We introduced the first eNewsletter to Congress, and our flagship product, the iConstituent Constituent Engagement Platform, is changing the way elected officials communicate with their constituents every day.