LiveAgent Kicks Off the Year with a new Milestone
Industry: Apps & Software
LiveAgent, one of the 2 product solutions from the software development company QualityUnit, is completing their brand growth with the purchase and transferring of their website to LiveAgent.com
Bratislava, Slovakia (PRUnderground) January 10th, 2019
After years of negotiating and months of preparation, LiveAgent – the leading help desk & live chat solution – successfully moved their website from ladesk.com to liveagent.com. After more than 10 years on the market and packed with over 200 features, LiveAgent is determined to help any business offer personal customer service with their toolkit that aims to keep operational resources at a minimum.
“LiveAgent has always been considered an advanced help desk software that is heavily product-focused”, says David Cacik, head of Marketing & Customer Success at LiveAgent. He adds: “However in the current era, brand and visual aspects are playing important roles in the decision-making process of customers, so we are adding more resources to support our product’s brand.”
In the 21st century’s digital information age, it’s crucial for any business to focus on growing their brand. Since access to everything is easier than ever, it’s necessary for any brand to offer a unique experience to build a brand that is geared towards trustworthiness and expertise.
Even though this milestone is more of a personal character, the overall unity is beneficial for customers and the general audience as well.
“We’ve had a problem in past where customers and prospects would call us a wide variety of names including Live Agent, LAdesk, LAD ask, Live Agent desk and others”, says Tomas Varga from Customer Success team, who is in direct contact with people on daily basis. He also points out: “The problem is not just with the product’s non unified name, it’s the confusion that comes along with it that makes your audience question your product in general, even though it doesn’t affect customer experience.”
By completing this transformation, LiveAgent is seeking to infiltrate different industries and markets that haven’t fully benefited from advanced customer service software yet.
To learn more about LiveAgent or Qualityunit (the company behind this software) or to schedule an interview with Matej Kukucka please call +421 905 422 916 or e-mail matej@ladesk.com. You can also check out the LiveAgent website at LiveAgent.com.
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About LiveAgent
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre.
