New Neuro NICU Telehealth at Intermountain Primary Children’s Hospital Insures Better Care

Industry: Healthcare

New Intermountain Primary Children’s Hospital Neuro NICU Telehealth Program allows pediatric experts to better care for ill or injured babies in Utah and Montana

Salt Lake City, UT (PRUnderground) March 28th, 2023

Thanks to a new, first-of-its-kind telehealth service, Intermountain Primary Children’s Hospital is extending the expertise of doctors in its neonatal intensive care unit neurology program to help babies in other Intermountain Health hospitals.

The new Neuro NICU telehealth service allows neurologists at Intermountain Primary Children’s Hospital to monitor babies in real time and recommend treatments to be performed by caregivers at four Level III neonatal intensive care units in Utah and one in Billings Montana.

This new system standardizes care for babies with complex brain anomalies and injuries, or those who are at high risk of developing them.

The Neuro NICU’s remote EEG technology allows pediatric neurologists to give babies the same continuous seizure monitoring that they provide to infants being cared for at Primary Children’s Hospital.

This is the first time that such monitoring, made possible through enhanced technology, has been available in Utah and is part of Intermountain’s nationally-renowned telehealth services.

“All the babies in the NICU at Primary Children’s come from other hospitals,” said Betsy Ostrander, MD, a pediatric neurologist with University of Utah Health and Intermountain Primary Children’s Hospital. “The Neuro NICU telehealth service allows caregivers at other hospitals to quickly contact neurologists at Primary Children’s when they have questions about the infant’s wellbeing. It helps us quickly assess the patient’s needs, support the clinical team and patient family, and make a smoother transition if the patient needs to be transferred to Primary Children’s for additional care.”

This collaboration also helps improve caregiver skills because they are helping babies who in the past would have been transferred to Primary Children’s Hospital for care.

“Doctors and nurses in NICUs already have a high level of skill because of the complex nature of the babies they treat, and this is another way to expand on what they already know,” said Dr. Ostrander.

Telehealth programs help improve care at hospitals while keeping costs lower because they provide remote access to experts without having them physically on site. They can also reduce the need to transport a patient, which can be complicated and costly.

Intermountain’s telehealth programs have been recognized nationally as an industry leader in changing how and where patients receive care.

These services are part of Intermountain Health’s Primary Promise to create the nation’s model health system for children. Primary Promise is a philanthropic endeavor of at least $600 million – $500 million of which has been secured – that will strengthen Primary Children’s Hospital, address kids’ emerging health needs, and expand access to pediatric care throughout the Intermountain West.

About Intermountain Health

Headquartered in Utah with locations in seven states and additional operations across the western U.S., is a nonprofit system of 33 hospitals, 385 clinics, medical groups with some 3,900 employed physicians and advanced care providers, a health plans division called SelectHealth with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is committed to improving community health and is widely recognized as a leader in transforming healthcare by using evidence-based best practices to consistently deliver high-quality outcomes at sustainable costs. For more information or updates, see

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