Nuvi Breathes Life into Creative Marketing Campaigns with Groundbreaking AI for Superior Customer Experiences
Industry: Computer Software/Services
With its advanced AI to collect insights from social data, Nuvi enables marketing teams to focus on creating emotionally impactful touchpoints, driving up customer satisfaction and loyalty.
Lehi, UT (PRUnderground) September 10th, 2020
Nuvi, the leading company in Social Customer Experience (CX) enhancement, provides marketers with immediate and accurate social data analytics to inform personalized strategies created for their specific audiences.
As Andrea Hak with The Next Web explained, “Today 70 percent of creatives and marketers believe personalizing content and designs across the customer journey is important, but just 28 percent think their organization is excelling at this.” Nuvi’s Enterprise suite addresses this gap with social listening, content management, and analytical tools that empower marketers to personalize the customer journey. The Enterprise solutions automate market research through real-time social listening with AI technology, collaboration on content personalization for their audiences, and social campaign performance insights for faster adaptability—all with the goal of providing accurate customer insight and more time to implement customer loyalty strategies.
Hak spoke further on the issue, describing the effect of customer experience: “Studies show that, as tech helps us optimize customer satisfaction, the ability to create an emotional connection with consumers will actually be a company’s main competitive differentiator. This means the more time we have to spend on tasks that require human empathy, the faster we’ll bring our companies forward.”
Nuvi’s tools optimize the processes of listening and analyzing, empowering marketers to put forth the necessary empathy, creativity, and time to craft resonant content that builds a positive customer experience.
To read more about how Nuvi’s AI empowers marketing teams, click here.
Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.
For more information, see Nuvi in action.