Nuvi Empowers Brands to Increase Customer Lifetime Value with Holistic Social Customer Experience Platform.

Nuvi’s enterprise reputation management platform delivers solutions that allow marketers and brands to identify and resolve the root causes of low customer lifetime value in order to increase customer loyalty. Customer loyalty stems from trust built through understanding the customer and consistency in communication. Nuvi enables companies to understand and engage with their audiences through analytics, communication, and customer experience tools.

Research shows that 87% of consumers who rated a company’s customer experience as “very good” reported that they were “very likely” to repurchase from that company, compared to only 18% of those who rated a company’s customer experience “very poor.” This data indicates that improving customer experience is key to increasing perceived lifetime value and retaining customers for many of its enterprise clients, while an underdeveloped customer experience correlated with shorter business relationships and decreased revenue.

To increase customer lifetime value and revenue, Nuvi leverages reputation management through their suite of Social Customer Experience solutions that are designed to enhance a marketing team’s efficiency and ability to develop relationships at every touchpoint of the customer journey. Nuvi helps foster brand loyalty, reduce churn, and enhance customer retention– all while driving increased customer lifetime value.

Learn more about enhancing your company’s lifetime value with customer experience strategies.

About Nuvi

Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine.  Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

For more information, see Nuvi in action.