Nuvi Helps Brands Deliver On Evolving Customer Expectations with Industry-Leading Social Customer Experience Platform

Nuvi’s innovative social customer experience platform enables clients to deliver genuine, human touch-points to their customers, improving brand reputation and fostering customer loyalty.

In order to positively affect a customer’s journey, brands must rely on accurate real-time social data to fully understand their audience. Nuvi does this through powerful social listening and analytic tools built on proprietary AI Language Engine with industry-leading accuracy and speed. Once insights are gleaned to form Social Customer Experience strategies, Nuvi delivers team collaboration and content creation tools such as Nuvi Plan, Publish, Capture, and Locate to implement the strategy. Finally, Nuvi provides best-in-class Customer Engagement Tools like Nuvi Engage to further create consistently great digital customer experiences at scale.

Implementing data-driven and customer-centric strategies crafted with Nuvi’s wide breadth of insights improves or eliminates common issues for enterprise clients such as high customer churn, low customer growth, poor crisis management, and poor multi-location management. An enhanced social customer experience urges customers to trust a company, repurchase products, forgive mistakes, try new offerings, and recommend goods or services to friends.

Nuvi allows you to develop great Social CX, affecting these 5 key brand loyalty behaviors.

Nuvi’s research revealed companies providing a positive social customer experience saw a 4.5x increase in the likelihood of their customer base showing loyalty behaviors and a subsequent increase in revenue. 

A study evaluating the impact of customer experience improvement over a three-year period on companies with $1 billion in annual revenue demonstrated that loyalty behaviors differ between the consumers who gave companies a very poor CX rating to those who gave a very good CX rating. On average, companies that implemented solutions to improve customer experience experienced a $775 million (nearly 78%) increase over a three year period.

Douglas Karr, the founder of Martech Zone, summarized the importance of a competitive customer experience strategy, “Expectations of customer experience are made across the spectrum of every company that your customer is doing business with. If you hope to grow, improve retention, and build advocates, you need to surpass the CX of every brand they’re working with.”

See how Nuvi leverages social customer experience to solve multiple problems your company may be experiencing here.

About Nuvi

Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine.  Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

For more information, see Nuvi in action.