Nuvi Recognized as Leader in Reputation Management Software by Crozdesk

Nuvi, the leading enterprise Social Customer Experience (CX) platform, has been recognized as one of the top Reputation Management Softwares in the Software as a Service (SaaS) industry, according to the 2020 edition of Crozdesk’s acclaimed Software Awards ranking of Top 20 Software Products of 2020: Reputation Management.

Crozdesk’s annual reputation management ranking features the top 20 companies in reputation management, according to their unbiased software comparison tool. The ranking also lists each company’s user satisfaction and market presence scores. To explain their analysis, Crozdesk says this about their ranking algorithm: “The Top Reputation Management Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.”

Other awards Nuvi has recieved via Crozdesk in 2020 are:

Nuvi equips their enterprise reputation management platform with social analytics and management tools that drive brand conversation, improve customer engagement, utilize influencers, and provide crisis management—enhancing the overall customer journey. This is all accomplished through enterprise-level social customer experience management.

Reputation management through Social CX solutions can increase brand loyalty and revenue. Online reputation management for enterprises through Nuvi focuses on maintaining a healthy social environment that attracts new customers and retains them. A healthy social environment is maintained when reputation strategies fixate on developing 5 key loyalty behaviors, that all together can increase annual revenue by 25.8%. 

In a case study, Nuvi lays out Hertz’s experience with Nuvi’s reputation management platform. Where before Nuvi, Hertz had experienced a poor reputation due to a lack in social customer care, now, after this one campaign with Nuvi, they saved $3.5 million, increased services levels by 67%, and was awarded a Shorty Award for Best-in-Class Social Customer Care. 

See how Nuvi helps enterprise companies develop brand loyalty through effective customer experience and reputation management strategies. Learn more about their innovative approach here.

About Nuvi

Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine.  Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

For more information, see Nuvi in action.