Nuvi Spearheads Innovative Approach to Enterprise Customer Experience Strategic Planning
Industry: Computer Software/Services
Nuvi provides industry-leading data and enterprise customer experience management solutions for marketers and brands, enhancing and enriching their strategies.
Lehi, UT (PRUnderground) August 13th, 2020
Nuvi, the leading enterprise Social Customer Experience (CX) platform, drives forward its mission of providing marketers and brands with the tools necessary for creating and implementing successful customer experience strategies. These tools include social analytics built on a proprietary, industry-leading language engine as well as social management through collaborative content planning and publishing, customer engagement, and online presence management.
Nuvi posits that CX strategies increase brand loyalty through four key steps: Discovering the Problem, Defining the Problem, Developing the Solution, and Delivering the Solution. Nuvi enables organizations to discover and define a problem through social listening which provides a comprehensive understanding of audience behavior and needs as well as real-time audience variations or alterations. Nuvi understands that real-time insights are fundamental to developing brand loyalty solutions. As such, they’ve built their collaborative suite of Social CX tools upon the foundation of accurate, real-time data as it fuels strategies focused on integrating a brand into a customer’s identity and increasing ROI.
Nuvi Products: Listen, Plan, Publish, Engage, Analyze, Capture, Review and how they help in forming and executing strategy)
While these four steps are simple, developing brand loyalty in customers can be a lengthy process and largely uncontrollable. As Marty Neumeier, author of Brand Gap, explained, “While we can’t control the process, we can influence it.” Designed to enhance a marketing team’s efficiency and ability to develop relationships at every touchpoint of the customer journey, Nuvi helps foster brand loyalty, reduce churn, and enhance customer retention– all while driving increased customer lifetime value.
See how Nuvi helps enterprise companies develop brand loyalty through effective customer experience strategies. Learn more about their innovative approach here.
Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.
For more information, see Nuvi in action.