Nuvi Spearheads Solution to Customer Churn with Innovative Social Customer Experience Tools

Nuvi, the leading enterprise Social Customer Experience platform, provides a comprehensive set of solutions that inform and enhance data collection and analysis as well as strategy creation and implementation. Nuvi’s platform empowers brands to identify problem areas in the customer experience they provide and enables them to resolve these issues, reducing customer churn and increasing revenue.

With tools for social listening, engagement, planning, and publishing, marketers can discover audience expectations, needs, and desires, focus on those that are going unmet, and implement solutions that provide a better social customer experience for their customers. As Brian Solis explained, “Listening offers data. Hearing offers empathy and intelligence. Activity, acting, and engagement steer perspective and encourage a sense of community and advocacy.” 

Nuvi’s enterprise suite addresses four major problems that contribute to customer attrition: low customer lifetime value, poor public relations management, slow response times on social media, and lack of customer knowledge. All four problems have a common element of perceived customer value.

Nuvi’s research has shown that customer attrition is linked to a customer’s perception of their own valuation to a company. Customers require a sense not only of satisfaction but also of value if they are to demonstrate long-lasting loyalty behaviors. Nuvi assists companies in conveying their customers’ value through the creation of an outstanding customer experience. 

To read more about reducing customer churn by enhancing social customer experience, click here.

About Nuvi

Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine.  Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

For more information, see Nuvi in action.