Nuvi’s Social Listening Platform Enhances Enterprise Social Customer Experience

Nuvi, the leading enterprise Social Customer Experience (CX) platform, provides social listening tools that foster deep audience knowledge and understanding for the creation of powerful social content strategies. 

Accurate real-time data processed through their advanced Natural Language Processor engine (NLP) allows marketers to create proactive marketing plans, rather than reactive strategies. Nuvi Listen is known for their data visualizations that show the data gathered and filtered through their NLP in easily digestible ways. These visualizations assist enterprise marketers in quickly analyzing data at scale for actionable insights so they can focus entirely on crafting an effective customer experience.  

In addition to its efficiency in determining customer behavior, Listen provides marketers with industry and competitor knowledge. This can come in many forms such as competitor analysis, market research, influencer analysis, and more.

Once content strategies have been implemented, Nuvi Listen empowers marketers to assess audience perception of their content and their competitors’, and refine customer experience marketing strategies accordingly. 

As a client of Nuvi’s states: “Once your monitors are set up and the search terms filtered, the trends in data become relatively self-evident. I have an immeasurably better feel for what my customers care about, and why. At the end of the day, that is precisely why we engaged them to begin with.  [The] data is worth its weight in gold.”

To read more about the many use-cases of social listening, click here.

About Nuvi

Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine.  Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

For more information, see Nuvi in action.