Pactera EDGE Featured Among Top 25 Case Studies in New ISG Book on Digital Transformation Excellence

Industry: Technology

The Tech Company is Being Recognized for its Transformative Voice-Technology Work in Developing Encyclopedia Britannica’s “Guardians of History” Application

Redmond, WA (PRUnderground) June 15th, 2020

Pactera EDGE, a world-class digital solution provider for the data-driven, intelligent enterprise, announced today it has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of digital transformation in the past year, as featured in the newly published ISG e-book, Scaling Digital: 25 Stories of Innovation.

Pactera EDGE was recognized for its innovative work with Encyclopedia Britannica and helping this iconic, 250-year-old brand successfully navigate the emerging voice-technology space to develop a “lovable” learning experience for children using several kid-focused design insights.

The result was “Guardians of History”, a voice-controlled, kid-friendly, educational application designed to work on popular voice-assistant devices like Amazon Echo, Google Home, and other third-party devices. Once installed, “Guardians of History” leads children on immersive, choice-based, voice-controlled, audio adventures, featuring top-secret missions set in various eras from our historical past.

“Helping Encyclopedia Britannica use voice technology to digitally transform how it engages with families was a fun and exciting challenge for the Pactera EDGE team,” said Mike Edmonds of Pactera EDGE’s Moonshot Innovation Outpost. “Rendering a “lovable” design required us to understand what engages kids, as well as how they speak and interact with audio elements. We love the resulting application and we’re so proud this transformation caught the interest of the folks at ISG.”

A case study featuring Pactera EDGE’s work on “Guardians of History” will be featured in ISG’s e-book, Scaling Digital: 25 Stories of Innovation and was selected from a field of 400 applicants. ISG evaluated each case study by interviewing the customers involved, assessing the impact of each transformation on the customer’s business, and indexing ISG’s evaluation criteria to determine the top 25 case studies that would be published in the book.

Each of the digital transformation case studies published in the book was evaluated on the basis of the following criteria:

•             Uniqueness: The provider’s ability to help its clients think beyond the obvious in digital transformation and design the abstract.

•             Complexity: Obtaining success while driving the design and delivery of complex digital solutions.

•             Impact: The net business impact the transformation delivered to the end client.

•             Commitment to Client Success: The provider’s commitment to the success of its clients, as demonstrated through flexibility, collaboration, investments or commercial innovations.

To view Pactera EDGE’s digital case study from Scaling Digital: 25 Stories of Innovation visit ISG’s website.

To learn more about Pactera EDGE visit:

 About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.

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About Centific

Centific brings together data, intelligence, and experience to deliver human-centric solutions that solve complex business challenges. Clients include more than 100 of the Global 500 companies with industry concentrations including consumer packaged goods, retail, software and technology, healthcare, travel, and hospitality. Centific is a global organization with offices in the US, Europe, India, China, and Southeast Asia.
With retail industry expertise in the E2E value chain of Data and applied AI, Centific enables retailers to accelerate their digital transformation to drive a triple play of results: happier consumers, associates, and shareholders. We reimagine experiences by partnering with companies to drive tangible ROI, decrease waste, and optimize operations.

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