Telelanguage Partners with City of Salem to Provide Free Language Interpretation During COVID-19 Crisis

Industry: Business

Global language services company, Telelanguage, provides free language interpretation to Salem residents in partnership with the City of Salem to aid in COVID-19 pandemic response.

Portland, OR (PRUnderground) May 12th, 2020

In partnership with the City of Salem, Oregon, Telelanguage is providing free language interpretation and translation services to ensure that Salem’s non-English speaking population has access to critical language services and COVID-19 health information in their native language.

“We have a long-standing partnership with the City of Salem,” states Andre Mon Belle, Co-President of Telelanguage. “Telelanguage is founded on the mission to help our clients best serve their communities, families, patients and residents. Providing free services to the City of Salem is one small way we can help give back during this challenging and uncertain time.”

The interpretation and translation company (based in Portland, Oregon) has partnerships in all major industries such as education, telecommunications, finance, insurance, government, and hospitality, in addition to its numerous partnerships with healthcare clients and emergency services clients working to provide direct relief amidst the current COVID-19 (coronavirus) health crisis. 

22.9% of Salem residents speak a language other than English at home. The city’s Spanish-speaking community presents the greatest language access need, as 17.16% of Salem’s population are native Spanish speakers. Telelanguage is providing critical language access in Spanish, as well as for many other languages needed. The global language services provider offers interpretation services in over 350 languages.   

Gretchen Bennett, Human Rights and Federal Compliance Manager for the City of Salem, OR said, “We so very much appreciate the investment by Telelanguage in these critical medical services. The reach to a variety of communities in Salem where they need to be seen, providing critical surge prevention to our hospital. Communicating well is essential in the interactions between the provider and the patient – we are grateful Telelanguage can be depended upon to help ensure accurate information is shared.”

Telelanguage is also assisting in Salem’s COVID-19 care project. In order to fill critical gaps in COVID-19 care to Salem’s 173,000+ residents, Salem has launched a COVID-19 care initiative with Alluvium Mobile Health Team to provide care by volunteer physicians and nurse practitioners for the people of Salem experiencing mild upper respiratory symptoms who want to see a doctor but do not require hospitalization. 

This initiative aims to provide relief to mildly ill patients, and also creates a protective barrier to prevent overwhelm to Salem hospitals and first responders. In partnership with the Salem Fire Department, and Falck Ambulance, the Alluvium Mobile Health Team will reach out to and connect with patients who have possible COVID-19 symptoms, but who do not require emergency room care.To aid in this endeavor, Telelanguage is providing Over-the-Phone and Video Remote Interpretation Services to ensure communication, understanding, and aid in community outreach to Salem’s limited-English proficient population.  

About Telelanguage, Inc.

Telelanguage has been providing customers with the highest quality of language service since 1991. They support over 350 languages, 24x7x365 utilizing 6,000+ U.S.-based interpreters. Telelanguage currently supports over 8,000 accounts around the world – in all industries. Services include over-the-phone, on-site and video remote interpretation, as well as document translations, interpreter management and scheduling, reporting, invoicing, language assessment evaluations, and much more.

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