TOPdesk Recognized By TrustRadius As A 2019 Top Rated Award Winner In IT Service Management Software

Industry: Software

TrustRadius, one of the world’s most visited review sites for business technology, recognizes TOPdesk as a top rated ITSM solution provider.

ORLANDO, Fla. (PRUnderground) April 18th, 2019

TOPdesk, a leading global provider of IT service management software and consultancy services, announces that TrustRadius, one of the world’s most visited review sites for business technology that serves both buyers and vendors, has recognized the company as a 2019 top rated award winning in IT service management software solution.

Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best business-to-business technology products. Based entirely on customer feedback, the outcomes of the awards have never been influenced by analyst opinion or status as a TrustRadius customer.

“There are many IT service management software options buyers have to choose from,” said Megan Headley, vice president of research at TrustRadius. “TOPdesk earned its top-rated award as a direct result of customer feedback. Reviewers on TrustRadius appreciate TOPdesk’s strong customer support team, workflow customization tools and configurable self-service portal.”

With 222 vetted reviews and ratings that have an average score of 7.9 out of 10, TOPdesk stood out as a leader among  ITSM. With an 8.6 rating in support and 8.2 rating likelihood to renew, it’s no wonder TOPdesk earned this award from user feedback.

One TrustRadius reviewer wrote about TOPdesk: “The self-service nature of ticket entry helps the members of our 33 different school board clients direct their tickets down specific pathways … TOPdesk is well suited to any information technology department or organization that operates on a ticket-based system.”

Visit TrustRadius to review more TOPdesk reviews and ratings. To learn more about the TrustRadius Top Rated awards, review the TrustRadius scoring criteria breakdown.

About TrustRadius

Established in 2013, TrustRadius has become the most trusted site for B2B software reviews. Each month, about 400,000 B2B technology buyers use more than 168,000 verified reviews and ratings on to make informed purchasing decisions.

About TOPdesk

Since 1993, TOPdesk has been helping organizations improve their service delivery and create an environment where their employees can thrive. Today, there’s more than 850 team members spread across 17 offices in 11 countries, helping a community of more than 4,500 organizations around the world deliver better services. TOPdesk has been named a Gartner Peers Insights Customers’ Choice, a strong performer by Forrester and received a Top Rated in ITSM software badge from TrustRadius.

Follow on Twitter at @TOPdesk. More information found at

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