Voice AI and PCI Compliance, Drawing the Line That Protects Innovation: Datatel Releases Leadership Presentation

Datatel, a leader in IVR Payments and secure payment automation, announced today the release of a new video podcast, Voice AI and PCI Compliancedrawing the Line That Protects Innovation. In this episode, Datatel Co-CEO Barnard Crespi explores the evolving role of Voice AI in payment environments and the critical intersection with PCI compliance, drawing the line that protects innovation while safeguarding cardholder data.

As Voice AI adoption accelerates across customer service and ordering environments, enterprises are encountering a new compliance challenge. Payment architecture that once removed humans from card data is now being tested by conversational systems participating in live calls.

According to industry analysis, PCI scope is expanding not by design, but by exposure. When Voice AI systems are present during payment moments, voice streams, transcripts, and metadata can all fall within regulated environments.

“Organizations often assume that if a system is only listening, it is not in scope,” said Crespi. “That assumption does not survive audit scrutiny. Exposure defines responsibility.”

Many Voice AI initiatives are driven by innovation teams under pressure to move quickly. Security and PCI teams are often engaged late, resulting in rework, delayed launches, and unexpected risk.

Some enterprises are responding with deliberate architectural separation. Voice AI systems handle conversational flow, while payment capture is routed through secure IVR Payment environments. Card data is tokenized and returned without exposing the AI platform to regulated data.

This approach has proven to reduce PCI scope, clarify ownership, and improve development velocity.

As AI becomes a permanent fixture in customer interactions, governance models must evolve alongside it. The question facing executives is no longer whether to deploy Voice AI, but how to prevent it from inheriting unnecessary payment risk.

Watch the Presentation Here: https://youtu.be/86oza2iA0S0?si=eOfnXUaQkLKz2ZGh

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.