Posts Categorized: Industry

Datatel, a Leader in IVR Payments and Secure Payment Automation, Announces New Insurance CryptoIVRâ„¢ Case Study

Posted filed under Technology.

By integrating CryptoIVRâ„¢ directly with multiple Authorize.Net merchant accounts, Datatel enabled the insurer to fully automate caller authentication, policy identification, and payment routing. Payments are now processed without agent involvement. This eliminates the need for staff to manually select merchant accounts and enforces system-level controls that significantly reduce human error and compliance risk.